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General conditions

PPE DISTRIBUTION

  • For health and safety as well as sanitary reasons, no exchanges or returns are permitted for any PPE (Personal Protective Equipment) products once the wrapping, packaging or protective seal has been opened.
  • All products to be exchanged or returned must have their original packaging.
  • Returns of PPE products will be at the expense of the customer.

Special offers and promotions

At Ledkia you can save up to 300€ (VAT incl.) on discounts with our different promotions and exclusive offers:

FREE SHIPPING

Take advantage of FREE SHIPPING* on orders over:

  • Professional Clients with Trade rates: 99,99 € (VAT not included).
  • Professional Clients with Company Rates: 99,99 € (VAT not included).
  • Individual Clients: 49,99 € (VAT not included).

*24h express delivery is not included in this promotion. All orders over 34.99€ (VAT incl.) receive free 72/96h shipping. Items are not dispatched on weekends or holidays.

0. Object

The present conditions regulate the acquisition of products offered on the website www.ledkia.com, the owner being PRISMICA, S.L. (From here on out, LEDKIA).

The acquisition of any of these products leads to the complete acceptance of each and every one of the present General Conditions, with no repercussions on the acceptance of the Particular Conditions which could be applied with the reception of certain products.

These General Conditions may be modified without any prior notice; therefore it is recommended that you carefully read these contents before proceeding to acquire any of the offered products.

All information transferred through hyperlinks on this website shall be understood to be included in the general conditions.

1. Identification

LEDKIA, in compliance with Law 34/2002 of July the 11th of the Information Society Services and Electronic Commerce, informs of the following:

  • Name: PRISMICA, S.L.
  • Business name: LEDKIA
  • VAT: ESB98845944
  • Registered at: C/ LLEVANT, 2 - 46715 - VALENCIA
  • Registered in: The Company Register of VALENCIA TOME 10158 BOOK 7440 PAGE 212 SECTION 8 PAGE 172001, 1st INSCRIPTION

2. Communications

To communicate with us, we offer different means of contact which can be seen below:

  • Tel: (01) 486 3779 (Mon-Thu 8am-4:30pm | Fri 8am-3:30pm)
  • By sending a message to our Customer Service, found in the ‘Contact’ section of the website.

All notifications and communications from both users and LEDKIA will be considered efficient, in all aspects, when conducted through any of the means mentioned above.

3. Products

The offered products, along with their main characteristics and price, will appear onscreen. LEDKIA reserves the right to decide, at any moment, which products and/or services will be provided to Clients. In this way, LEDKIA can, at any moment, add new products and/or services to the currently offered. Likewise, LEDKIA reserves the right to remove or stop offering, at any moment and without prior warning, any of the offered products. The product photographs found on the website are for indicative purposes only.

All those without prejudice of the acquisition of any of the products will only be able to access them through the subscription or registration of the USER, LEDKIA would then provide a username and password which will be used to identify and personally allow access to the products. Once inside www.ledkia.com, and to access the procurement of different products, the USER must follow all of the instructions shown in the order process, which entails reading and accepting all of the general and particular conditions placed on www.ledkia.com.

Due to that LEDKIA products can be sold in bulk amounts, if a specific item is purchased at different times (for example, a month apart), it's possible that the colour temperature or design may vary due to small changes made during the manufacturing process. Clients must understand that once a product's stock runs out, or if the product is ordered at different times, the next batch may be slightly different in design/tone/colour. Some electronic radios may not function correctly due to interference. Clients must be aware that the radio may have to be moved in order to function correctly.

OBSERVATIONS

Offers presented on www.ledkia.com are only valid within the existing time limits available. LEDKIA reserves the right to modify the assortment of products in function with the difficulties imposed by their providers.

4. Availability and substitutions

PRODUCTS

LEDKIA aims to ensure the availability of all products shown through www.ledkia.com. However, in the event that a requested product is not available or has run out of stock, the client will be informed within 24h of placing the order. In the event that the product isn’t in stock when the order is being placed, the user will have the option of RESERVING said product, so that it can be provided as soon as it becomes available.

If the product is not available and the client has been informed, LEDKIA can supply a product of similar characteristics without increasing the price, in which case, the client can accept or reject the offer, exercising their right to renouncement and the termination of the contract.

In the event that an entire order, or part of it, is unavailable, and the client rejects the offered substitute products, a full refund will be provided within 15 calendar days. If LEDKIA is unjustifiably delayed in the return of the amounts paid, the consumer may claim twice the amount due, without prejudice to the right to be compensated for damages suffered in excess of that amount.

5. Purchasing process

To make a purchase on www.ledkia.com, it’s necessary that the buyer be over 18 years old. Also, it will be necessary for the client to first sign up to www.ledkia.com through a data collection form, through which LEDKIA will be provided with all the required data necessary for a contract; data which is truthful, precise and complete regarding your identity. The client must also expressly accept LEDKIA’s privacy policy.

Likewise, it’s recommendable that clients print and/or keep a backup copy of the sale conditions when the order is placed, as with the confirmation receipt sent by LEDKIA by email.

BILLING

Alongside your order you’ll receive the corresponding invoice. To this effect, the client is aware that said invoice will be remitted in electronic format. The client will receive the invoice in the section ‘ORDER HISTORY AND DETAILS’, which can be found on the users account.

6. Delivery

PRODUCTS

The order will be delivered at the address designated by the client when registering, depending on the selected method.

Deliveries are available to the following places: Europe.

DELIVERY METHODS AND ESTIMATES

1. Orders will be delivered to the person and address shown on the order:

Orders will be delivered via courier service, UPS, DPD Group and DHL. The order will be considered ‘delivered’ when the courier delivers the package to the client, who signs the delivery note. It’s up to the client to verify the condition in which the merchandise is delivered, and any anomalies must be indicated on the delivery note of the courier. The maximum delivery time will be 2-5 days, depending on the shipping method chosen. See all shipping information in the Shipping methods.

Orders will not be delivered on weekends or holidays. If an order is delayed in transit for any reason, LEDKIA will not be held responsible.

7. Prices, expenses and tax

Product prices that are listed on www.ledkia.com will be expressed in Pounds, unless otherwise stated, and are guaranteed during a certain time, except for misprints and whichever is the destination of the order.

PRODUCTS

The final prices of all products (where applicable, the final price for unit of measure, when necessary) together with their characteristics, offers, discounts, etc., will be reflected in each of the articles that appear on the www.ledkia.com catalogue.

  • All products include VAT.
  • Current VAT is 21%. However, any changes in VAT rates will be automatically applied to the price of the products on sale.
  • Shipping costs: Shipping costs may be paid by the customer. However, the shipping costs may vary due to promotions and special offers. Consult the different current discounts in our section of special offers within the general conditions.
  • Return costs: Return fees are associated with return and handling costs. Consult the general return conditions of our after-sales service to know which rates apply to returns.
  • Other additional costs: When a client makes a purchase through the PayPal system, the client will cover the surcharge determined by the platform as management costs.

Product prices can vary at any moment. In this case, the price to be applied would be the price present on the date the order was placed. Either way, the final costs will be communicated to the client during the electronic purchase process, before the order is accepted.

8. Payment methods

We have placed at your disposal these various payment methods:

a. By Credit / Debit Card

You may immediately pay through our banks safe-payment SSL gateway. If a refund was necessary or the order was cancelled, the total would be refunded to the same card used to pay. All data, both personal and bank-related, is protected by security measures established by the Organic Act, 15/1999 of December 13th, on Personal Data Protection and its development regulation with complete confidentiality.

Ledkia accepts payments made through VISA or verified by VISA, American Express, MasterCard and MasterCard SecureCode. When placing the order, the client will provide their card data, which are stored directly in the Stripe gateway during the order process. Ledkia does not store any information regarding credit cards. Due to internal reasons, payment management will be performed through the Santander Bank, with this having no implications for the client.

b.By Bank Wire

This method of payment consists of a bank transfer or cash payment of the order total in favour of the bank account owned by: PRISMICA, S.L., into the account number included in the email sent when the order is placed. When making the transfer, indicate both the client name and the order number.

Orders that are placed in this manner and are not paid for within 7 days after order confirmation will be automatically cancelled.

c. PayPal

The order payment will be authorized through PayPal, but no money will be extracted until PayPal has verified that everything is correct. To do this, you must have a PayPal account.

Payment methods for professionals

If you are a professional customer you can choose from the following credit payment options we have available for you.

SEPA Direct debit

Method of payment subject to risk capital granted.

  • 30 days SEPA direct debit: Buy today and receive the charge of your order 30 days after the invoice is issued. First order: Min. 300€.
  • 60 days SEPA direct debit: Buy today and receive the charge of your order 60 days after the invoice is issued. First order: Min. 300€; Subsequent orders: Min. €150.

Documents required for processing:

  • Signed and stamped SEPA document.
  • Name and administrative contact.
  • Certificate of ownership of the bank account.
  • Certificate of being up to date with payments to the Tax Administration (due within 3 months).

9. Returns and renouncement policy

PRODUCTS

The client will have a period of 15 working days from the delivery of the ordered product/goods to inform LEDKIA that they wish to renounce the contract. This renouncement implies that LEDKIA will proceed with the return of the amount paid by the client within a maximum period of 14 natural days, following the same procedure chosen by the client for their refund.

During this period, the consumer will communicate to the company their wishes to renounce the contract, filling out the form found at the end of this document and sending it to LEDKIA's email address. LEDKIA will communicate to the consumer in a durable medium the acknowledgement of said renouncement. In order to proceed with the return of a product, it is imperative that the item is found in perfect condition and in its original packaging, with all its accessories and not having been used once. Once the request is received, we’ll contact the client to indicate the return details. The client will cover the cost of the return of the merchandise.

Exceptions to this are products delivered according to customer specifications (e.g. custom cut products, products made to customer specifications, etc.).

OBSERVATIONS

No substitution or refund will be provided for products manipulated by clients, misused, broken, etc. In this case, it would lose all warranty. In the event that a product is found to be faulty, the return costs will be covered by LEDKIA. In all other cases, these fees will be assumed by the customer; these returns fees are associated with some return and management costs. Consult the general return conditions of our after-sales service to know the rates applied to the return. If the order cancellation is received before the order is shipped, the client will not be charged. In the event that a product must be replaced, the replacement may not be identical to the previous, although the replacement will always be superior to the previous model, as LED products and their efficiency are constantly advancing. In the event that the product is found in good condition, but the box, plastic or packaging is found to have suffered damages, the return will not be accepted, as would happen on the contrary. Both the collection of the product and its subsequent return will be handled by LEDKIA through our courier service. Refunds can take 15 business days (maximum) from when they are filed at our facilities to be provided to clients. A voucher can take up to 10 business days to be provided to the client's customer account.

Check our After-sales Service conditions.

10. Warranty

Products acquired through www.ledkia.com have a 5 year warranty period, starting from the date of invoice (valid as of September 30th, 2017), which covers possible factory defects that the product could suffer, as with any breakdown that could occur during said period.

The buyer will have a 5 year warranty, which is valid from the date of purchase shown on the invoice. Upon request, an extended or custom warranty can be considered, after assessing the conditions of application. LEDKIA will not be held responsible for damages caused by a non-professional installation, products that have been manipulated by the client or anyone not authorised by the manufacturer, inadequate use, manipulation, power surges, over-voltage, short-circuits, water damage or if there is any apparent sign of incorrect treatment. The product to be repaired must always correspond to that which was shipped by LEDKIA, adjoining the delivery note and/or the invoice. In the event that a product requires repairing, the client will manage the repair directly by processing and preparing the shipment. To do this, contact LEDKIA and request both the necessary instructions and return authorisation. It’s important that all returns made to technical support be well packaged and protected, with no stickers or labels on the original packaging of the products. In the event that a product reaches our facilities with damages that are due to incorrect packaging or insufficient protection, the reparation or return may not be covered by the warranty. For this, the client should use the original packaging and protection, if possible. If this is unavailable, use a resistant box with enough space to include enough protective material underneath and all around the products (paper, bubble wrap, foam, etc.), enough material to stop the items from moving while inside the box. On the shipping label, include the return number provided by LEDKIA.

Warranty is excluded from all consumable goods, whose deficiencies are caused by incorrect uses or manipulations, different network connections to that which is indicated, incorrect installation or other defects derived from exterior causes.

Regarding durable goods, the consumer has the right to adequate technical service and the availability of spare parts during a 5 year period, starting from the date that the product is no longer being manufactured, without any possibility of increasing the price of spare parts used for the reparation.

To find out which steps should be followed regarding product problems or breakdowns, you can contact:

  • The LEDKIA customer service by calling the following number: (01) 486 3779.

To avoid problems regarding the installation or manipulation of purchased products, make sure that you have followed both the installation instructions and the steps on how to correctly use a product, found in the user manual.

If the acquired product still does not work correctly, contact either customer service or the manufacturer’s technical assistance, or if unavailable, their representative or distributor.

Normally, technical services will request the following data:

  • Invoice number.
  • The name of the exact model.
  • Serial number.

OBSERVATIONS

The warranty does not cover damages caused by external factors, such as peaks or drops in voltage, abnormal use of products, fire, water, electrical storms, accidental falls or an incorrect use caused by persons or companies not authorized by LEDKIA. Likewise, the guarantee doesn’t cover wear due to hours or the incorrect use of hours, or breakdowns caused by the incorrect handling or storing of the product, before or during use. Also exempt from warranty are claims for natural loss of brightness and deterioration. LEDKIA reserves the right to have each returned product inspected by independent professionals, the warranty being cancelled if competent authorities find that the damages have been caused by the client or user, as with partial damages caused to enforce the use of the warranty for the return or refund of the product. In this case, the inspection costs will be covered by the client. LEDKIA is not obligated to indemnify the client or third parties for the consequences of using the product, or loss of benefits or profits.

SPECIAL CONDITIONS:

The warranty period is based on a 4000 hour per year function, with a maximum ambient temperature of 25ºC and a 10mm space around the bodies of the LED products. This warranty only covers products applied to their official use, the use for which they were designed, or ‘average use’ as described here:

  • The working conditions are in accordance with the information shown on the products and their packaging.
  • Ambient temperature must never surpass 80% RH or the IP rating of the product.
  • The products must work in an open luminaire (and in closed luminaires for LED Tubes), with a minimum of 10mm around the bodies of the products.
  • The electrical installation in which the product works must not be submitted to voltage fluctuations ranging between 230v+/-10%

Products which work at 220-240V and do not accept multi-voltage must never surpass a maximum of 240V (European nominal voltage is 230V). If not, the luminaire can suffer damages that aren’t covered under warranty.

Check our After-sales Service conditions.

11. Liability and disclaimers

The consumer and user has a right to product reparation or substitution, to the lowering of the price or the resolution of the contract, as established in Chapter II, Title IV, Book II of the General Law for the Protection of Consumers and Users.

If the product does not correlate with the contract, the consumer may choose between repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate. Both the repair and the replacement of the product shall be free of charge to the consumer and shall be carried out within a reasonable time depending on the nature of the products and the purpose for which they were intended. If, after being repaired and delivered, the product still does not correlate with the contract, the consumer may demand its replacement, the reduction of the price or the termination of the contract.

FURTHER INFORMATION

LEDKIA will be able to suspend, retire or partially or completely cancel products not submitted to contract at any moment and without prior warning. The previous provision will not affect products that are reserved by registered users or which are subject to previous contracts, which will be carried out per the specified conditions.

12. Customer service and complaints

In order to make a claim or complaint to LEDKIA, the client must direct themselves to the customer service department by sending an email to the email address found in the Customer Service section of the website.

According to the online dispute resolution on consumption in the EU and in accordance with article 14.1, Regulation 524/2013 (EU), we inform you that the European Commission provides all consumers with a platform for online dispute resolution that’s available via the following link: http://ec.europa.eu/consumers/odr/.

Ledkia reserves the right to block the customer by telephone in the event of any misconduct or misbehaviour with its staff and to only deal with the customer via email.

13. Governing law

The parties submit, at their request, to resolve conflicts and renounce any other jurisdiction, including the courts of the customer’s home. The language used will be Spanish.

Here you have two forms available for download:

Renouncement Form

Complaint Sheet

14. PRO CLUB's General conditions

PRISMICA, S.L. reserves the right, at any time, to unilaterally modify or remove all or some of the aforementioned benefits and conditions, of which you will be informed.

PRISMICA, S.L. reserves the right to review and modify the assigned rate based on compliance with the requirements for its maintenance.

Access Conditions

  • Silver: Company or Self Employed, without order or mimimum purchase.
  • Gold: Lighting Specialist or 3 orders per year and make purchases worth more than € 2000 (VAT not included).
  • Platinum: 3 orders per year and make purchases worth more than € 3500 (VAT not included).
  • Diamond: 3 orders per year and make purchases worth more than € 12000 (VAT not included).

Overall EXTRA discount based on targets

To calculate the achievement of the objective, the amounts paid by PRISMICA, S.L. as a result of returns will be taken into account. These amounts will be deducted from the total invoice amount to date to determine the achievement of the objective for which the customer will receive the corresponding discount.

Discount voucher for participating in our quality surveys

20,00 € discount on orders over 250,00 €, subject to participation in the Ledkia customer satisfaction survey. Maximum one discount per customer per year.

Return Period

Extension of return periods applicable only to products included in the quarterly catalog of guaranteed maximum price. Please consult the extension based on the applicable rate.

Dialux projects

The indicated deadlines will apply to standard projects. In the case of projects that present a higher level of difficulty, this deadline may be extended for the time necessary for the proper completion of the project.

The stipulated deadlines will be considered business days, excluding Saturdays, Sundays, and holidays. By way of clarification, the deadline will only start running once all the necessary information has been provided for the completion of the Dialux study. PRISMICA, S.L. is not responsible for delays or incidents that may occur due to the lack of quality or accuracy of the information provided.

Warranty

Warranty extendable up to 10 years depending on the type of product and level acquired. Please consult the conditions at our PRO customer service department.

Exclusive Offers

Branded products from our catalogue.

Personalized/Custom Products

Please consult the minimum order quantity.

Free Samples

Free samples are sent at no additional cost within the orders placed. Delivery is subject to stock availability and favorable logistical conditions.